embed the crowd

Technology delivers when people use it well.

Many teams only use a fraction of what their platform can do. We help your people use more of it, use it consistently, and keep pace as it evolves, so the value you planned for shows up.

When adoption is left to chance.

Going live is just the start. Keeping a platform running is one thing. Making sure people use it well is another. Without support, usage drifts, good habits fade, and the value slowly erodes.

Value is not realised

Many teams use a small slice of their platform. The rest sits idle, new features don’t get adopted, and the powerful tool you paid for works like a basic one.

Productivity drops

Everyone settles into their own habits. Steps get skipped, fields get used differently, and one shared process turns into different versions across the business.

Data no one can trust

People enter what they can, not what they should, and leaders cannot rely on the reports they need to make decisions.

Adoption support to unlock value.

A complete user adoption toolkit, from first assessment through to in-app guidance. Engage us end to end, or for the specific support your organisation needs.

User adoption assessment

Assess how much of the platform is being used, how consistently people follow the process, and where value is leaking, so our effort goes where it counts.

Adoption plan and roadmap

Create a clear plan to lift the features that matter most, tighten consistency, and keep adoption moving as your platform evolves.

Adoption measurement and reporting

Measure usage and data quality against the outcomes you care about, with reports leaders can trust and act on.

Refresher training sessions

Deliver targeted sessions that deepen platform use, reinforce the right process, and bring new starters up to speed.

Performance support materials

Produce practical how-to guides and short videos people reach for in the moment, so the right way to work is always available and the data stays clean.

Digital adoption solutions

Deploy in-app guidance where people work, with usage tracked so you can see adoption happening and provide support where it is needed most.

Your path to more value.

A user adoption journey built around your people, processes, and platform. Four steps, from first assessment through to measurable value.

01 Assess

Find the gaps

Uncover how much of the platform is being used, where processes break down, and which capability gaps are holding you back.

02 Align

Agree the path

Agree the priorities that will unlock the most value, so your teams are moving in the same direction.

03 Activate

Drive the change

Launch the activities that lift feature use, embed consistent ways of working, and turn the system into how work gets done.

04 Amplify

Sustain and grow

Improve performance through review and insight, keeping people current as new releases, processes and features arrive.

What makes us different

We bring deep platform experience, adoption built around how your people really work, and a data-led approach that focuses effort where it will deliver the most value.

Experience you can rely on

Since 2012, we have worked alongside Salesforce partners and clients across Australia and New Zealand. We understand the platform, the common pressure points, and what it takes to get people using it well. While Salesforce is our home ground, we bring the same approach to any technology rollout.

Adoption that fits how your people work

People adopt what makes their work easier. We design adoption around your roles, your processes, and your platform, so the new way of working clearly earns its place.

An innovative, data-led approach

Through our partnership with Pendo, a leading digital adoption platform, we can see exactly how your technology is being used. That lets us focus effort only where it is needed most, and back it with live reporting on usage and progress.

How we have added value for our clients

Hear from the leaders we have worked alongside, and the difference it made for their people.

Wish we engaged with TrainTheCrowd earlier. The strategy and training provided was exceptional and would have saved us a lot of time.

Geoff White — Associate Director, Mater at Home

Excellent training on many items that I was unaware of that will assist in our day-to-day activities.

Training Participant — Veolia

Great collab experience with TrainTheCrowd. Not only did they upskill everyone on Salesforce, they knew what we needed and how to work well with our team.

Olivia del Rosario — Business Analyst, Compassion Australia

TrainTheCrowd enabled HammondCare to launch a new client management system in an almost impossible timeframe. We couldn’t have reached our launch date without them.

Salesforce Product Owner - HammondCare

CONTACT US

Let's talk.

Whether you’re preparing for a new rollout or looking to get more from technology already in place, we’d love to hear from you.

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