engage the crowd

Change happens when people are ready for it.

Technology delivers when people are ready to use it. We build that readiness, helping your people gain the clarity, alignment, and confidence they need to adopt new ways of working.

When people aren’t ready for change.

Technology projects often fail to deliver their intended outcomes. Not because of the technology, but because the people aren’t ready for it.

People get left behind

When teams don’t understand what’s changing, why it matters, and what’s expected, they can’t engage with the change. Momentum is lost before it has a chance to build.

Productivity slows

Without proper preparation, teams struggle to adapt. Confusion leads to duplicate work, workarounds, frustration, and rework, eroding the value before it has a chance to deliver.

Value is out of reach

When people don’t understand why a change matters, they’re less likely to put new ways of working into practice. Technology gets used incorrectly, or not at all, and its value may never get realised.

Change that moves people.

We cover the people side of a technology rollout, from initial readiness through to sustained performance. Every engagement is designed around your people, platform, and timeline.

Impact and readiness assessments

Understand who is affected, how much they are impacted, and how ready your organisation is to make the change.

Change strategy and execution

Define a clear change plan aligned to your project milestones, with the hands-on support to execute it.

Stakeholder engagement

Engage impacted stakeholders, understand their concerns, keep them informed, and build the advocacy needed to drive adoption from the top down and the bottom up.

Communication planning and delivery

Prepare targeted, timely communications that keep people informed, build confidence, and reduce uncertainty.

Adoption success measures

Define what success looks like and put the tracking and reporting in place to demonstrate outcomes to sponsors and executives.

Change coaching and leadership enablement

Equip managers and leaders to guide change confidently, because your change experience is influenced by the person directly above you.

Your roadmap to lasting change.

We take a people-first approach grounded in the Prosci Methodology, combining clear communication, stakeholder engagement, structured support, and continuous feedback so your team can navigate change with confidence.

01 Assess

Understand the impact

Identify impacted roles, map process changes, and define what success looks like so everyone starts with the same goal in mind.

02 Prepare

Agree the approach

Agree the messaging, support path, and change activation plan so your team knows what’s happening, why, when, and how people will be supported.

03 Manage

Activate and track

Mobilise the change network, launch change activities, and track progress so you can adapt quickly and keep momentum going.

04 Sustain

Embed and evolve

Review performance, close gaps, and ensure your organisation has the support in place to sustain change beyond go-live.

What makes us different

We know Salesforce. We deliver change and training together. And we understand that for your people, go-live is just the beginning.

Experience you can rely on

Since 2012, we have worked alongside Salesforce partners and clients across Australia and New Zealand. We understand the platform, the common pressure points, and what it takes to get people using it well. While Salesforce is our home ground, we bring the same approach to any technology rollout.

Change and training together

Many organisations bring in separate providers for change and training. We do both, so your change strategy and learning design are built together from the start. Your people get a consistent experience, and nothing gets lost in the handover.

Our work isn’t done at go-live

A launch date is not our measure of success. We stay focused on whether people have genuinely changed how they work, whether the new ways of working are sticking, and what still needs support. That focus shapes everything we do from the moment we start.

How we have added value for our clients

Hear from the leaders we have worked alongside, and the difference it made for their people.

Wish we engaged with TrainTheCrowd earlier. The strategy and training provided was exceptional and would have saved us a lot of time.

Geoff White — Associate Director, Mater at Home

Excellent training on many items that I was unaware of that will assist in our day-to-day activities.

Training Participant — Veolia

Great collab experience with TrainTheCrowd. Not only did they upskill everyone on Salesforce, they knew what we needed and how to work well with our team.

Olivia del Rosario — Business Analyst, Compassion Australia

TrainTheCrowd enabled HammondCare to launch a new client management system in an almost impossible timeframe. We couldn’t have reached our launch date without them.

Salesforce Product Owner - HammondCare

CONTACT US

Let's talk.

Whether you’re preparing for a new rollout or looking to get more from technology already in place, we’d love to hear from you.

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